At Sport Seam, managed by Sweaty Activewear Private Limited, we want every customer to enjoy a convenient and straightforward shopping experience when purchasing sports apparel and accessories. We understand that plans can change after an order is placed, and there may be situations where you need to cancel your purchase. To make this process clear, we have established the following cancellation guidelines.
Throughout this Cancellation Policy, the terms "we," "us," and "our" refer to Sweaty Activewear Private Limited, while "you," "your," and "user" refer to individuals who place orders through Sport Seam. This policy explains the conditions, timeframes, and procedures applicable to cancelling purchases made through our online store.
Customers may request to cancel their sportswear, activewear, or fitness accessory orders within 24 hours of placing the order or before the shipment is dispatched, whichever occurs earlier. Cancellation requests received within this eligible period will be reviewed by our team, subject to order processing status and approval.
To submit a cancellation request, please contact our customer support team at sweatyactivewearpvtltd@gmail.com and provide your Order ID along with the reason for cancellation, if applicable. Once your request has been reviewed and approved, the eligible refund will be initiated through the original payment method. Approved refunds generally take 5 to 7 business days to appear in your account, depending on your bank or payment service provider.
Once your sports apparel order has been dispatched from our fulfilment facility and handed over to the courier partner, cancellation requests will no longer be accepted. This is because the shipment may already be in transit and cannot be stopped through our regular order processing system.
If you receive your order and decide that the purchased sportswear, workout clothing, or accessories are not suitable for your requirements, you may submit a return request in accordance with the conditions outlined in our Return & Refund Policy. We recommend reviewing the applicable return eligibility, time limits, and product conditions before submitting your request.
At present, we do not provide an option to modify confirmed orders, including changes to product sizes, colours, quantities, selected sportswear styles, or delivery addresses. Customers are encouraged to carefully review their product selections and shipping information before completing the checkout process to avoid any inconvenience.
If you need to make changes to an existing purchase, you may request cancellation of the original order, provided it meets the cancellation conditions mentioned in this policy. Once the cancellation is approved, you can place a fresh order with your preferred products, sizes, quantities, and delivery details.
If you need assistance with cancelling a sportswear purchase, checking your cancellation status, or understanding the applicable refund process, our customer support team is available to guide you. Please share your order information when contacting us so that we can review your request and provide the necessary assistance.
For cancellation-related enquiries or support, please reach out using the contact details below.
Email: sweatyactivewearpvtltd@gmail.com
We appreciate your understanding and thank you for shopping with Sport Seam. We remain committed to providing clear order cancellation procedures and helpful customer support throughout your shopping experience.