At Sport Seam, owned and operated by Sweaty Activewear Private Limited, we want every customer to have a satisfactory shopping experience when purchasing sports apparel and related products. We take care when selecting, checking, and packaging our products to ensure that customers receive their chosen sportswear, workout clothing, and fitness accessories in good condition.
Throughout this Return and Refund Policy, the terms "we," "us," and "our" refer to Sweaty Activewear Private Limited, while "you," "your," and "user" refer to individuals who purchase products through Sport Seam. This policy explains the conditions for returning purchased items, the procedure for submitting return requests, and the applicable refund terms. By placing an order through our website, you acknowledge and agree to the conditions outlined below, subject to applicable consumer protection laws.
Customers who wish to return sportswear, activewear, or fitness accessories must ensure that the purchased products meet the return conditions established by our website. Items must be unused, unworn, unwashed, and maintained in their original condition, with all tags, labels, packaging, accessories, and accompanying materials intact.
To qualify for a return, requests must be submitted within 48 hours from the date of delivery. Products showing signs of wear, washing, alteration, accidental damage, or improper handling may not be accepted. Certain items, including products affected by hygiene considerations or those specifically identified as non-returnable on their product pages, may be excluded from our return facility. All returned products are subject to inspection and approval before a refund or replacement is arranged.
Step 1: Submit a Return Request
If you are not satisfied with your sports apparel purchase or have received a product that requires attention, please initiate a return request by emailing us at sweatyactivewearpvtltd@gmail.com within the eligible return period. To help our team identify your purchase and understand the reason for your request, please include your Order ID, product name, relevant product details, and a brief explanation of the issue.
Step 2: Share Supporting Evidence
If the delivered sportswear, workout clothing, or accessories are damaged, defective, or different from the product originally ordered, please attach clear photographs or videos showing the issue. Images of the product, original packaging, tags, and shipping label may also be required to help us verify the condition of the item and review your return request accurately.
Step 3: Return Approval and Process
Once we receive your request and supporting details, our team will examine the information and notify you about the return approval status. If your request meets the applicable conditions, we will share the necessary instructions for returning the product, including the applicable return procedure and shipping arrangements.
We reserve the right to decline return requests if the products do not satisfy the eligibility requirements or if the submitted information does not support the reported issue. All return requests will be evaluated based on the conditions mentioned in this policy and applicable legal requirements.
Refund Process and Timeline
After the returned sports apparel or accessory reaches our designated return facility, our team will inspect the product to confirm whether it meets the required return conditions. This verification process helps us ensure that returned items are unused, maintained in their original condition, and accompanied by the necessary tags and packaging.
If the return is approved, the eligible refund amount will be initiated through the original payment method used during checkout. Refunds generally take 5 to 7 business days to appear in your account, depending on your bank or payment service provider. You will receive a confirmation notification once the refund has been processed. If the returned product does not meet the specified requirements, the refund request may be rejected, subject to applicable consumer rights.
In certain circumstances, a returned product may qualify for a partial refund instead of a full refund. This may apply when the item has incomplete original packaging, missing accessories, or other issues that affect its resale condition, provided the return remains eligible under applicable laws and our return guidelines.
Our team will assess the product's condition after receiving and inspecting it before determining whether a partial refund is appropriate. If a reduced refund amount is proposed, we will communicate the applicable details to you before proceeding, wherever required. The final refund decision will depend on the inspection findings and the applicable return conditions.
We take appropriate care when preparing and dispatching sportswear orders to help ensure that customers receive the products they have selected. However, if you receive damaged, defective, or incorrect sports apparel, fitness clothing, or accessories, please inform our customer support team within 48 hours from the date of delivery so that we can review the issue.
When reporting a product-related concern, please provide your Order ID along with clear photographs or videos showing the affected item and its original packaging. After reviewing the submitted information, our team will determine the appropriate resolution, which may include a replacement or refund depending on the nature of the issue, product availability, and applicable policy conditions.
If you have questions about return eligibility, refund timelines, product conditions, or the procedure for returning your sportswear purchase, our customer support team is available to assist you. We encourage you to share your Order ID and relevant purchase details when contacting us so that we can understand your concern and provide appropriate guidance.
For return and refund-related enquiries, please reach out using the contact information below.
Email: sweatyactivewearpvtltd@gmail.com
Thank you for shopping with Sport Seam. We appreciate your confidence in our sports apparel collections and remain committed to providing dependable customer support and a transparent shopping experience.