At Sport Seam, managed by Sweaty Activewear Private Limited, we understand the importance of receiving your sportswear orders within the expected timeframe. Whether you are purchasing activewear, workout clothing, sports accessories, or fitness apparel, we aim to make every delivery experience convenient, reliable, and hassle-free. Our team takes appropriate care in processing and dispatching orders to ensure your selected products reach you safely.
Throughout this Shipping and Delivery Policy, the terms "we," "us," and "our" refer to Sweaty Activewear Private Limited, while "you," "your," and "user" refer to customers purchasing products through Sport Seam. By placing an order on our platform, you acknowledge that you have read and agreed to the shipping conditions and delivery guidelines explained in this policy.
We currently provide shipping services across India, covering all PIN codes that are supported by our authorized courier and logistics partners. Customers can explore our sports apparel collections, select their preferred products, and place orders for delivery to eligible locations within our service network.
At present, we do not provide international shipping services. Delivery availability depends on the coverage areas supported by our logistics partners. If your shipping address falls outside our serviceable locations, we will inform you accordingly and assist you with any available alternatives.
Once your order for sportswear, activewear, or fitness accessories has been successfully placed and the payment is confirmed, our team will begin the order verification and processing procedure. Orders are generally processed within 1 to 2 business days, depending on product availability and order requirements.
Our regular processing schedule excludes weekends and public holidays. After your order has been prepared and handed over to the courier partner, you will receive a dispatch notification along with the relevant shipping information to help you follow your delivery progress.
After dispatch, our standard delivery timeframe is approximately 3 to 8 business days, depending on your location, courier service availability, and transportation conditions. We make reasonable efforts to ensure that sports apparel purchases reach customers within the estimated delivery period shared during the ordering process.
However, certain circumstances, including adverse weather, transportation disruptions, regional restrictions, public holidays, or unexpected courier delays, may affect the delivery schedule. In such situations, the actual delivery date may vary from the estimated timeframe. We appreciate your patience and understanding if any unforeseen delay occurs.
Sometimes, a delivery may not be completed because of an incorrect or incomplete shipping address, the recipient being unavailable, or the customer refusing to accept the package. In such cases, the courier partner may make another delivery attempt or return the shipment to our warehouse or fulfilment centre, depending on their delivery procedures.
If your sportswear order is returned due to an unsuccessful delivery, please contact our customer support team for assistance with the available options. We will review the shipment details and guide you through the next steps, which may include arranging another delivery where possible. Additional shipping charges may apply for re-delivery, depending on the circumstances.
We take reasonable precautions while preparing and dispatching sports apparel orders to help ensure that products reach customers in acceptable condition. If you receive damaged clothing, fitness accessories, or any other product with visible damage, please notify our customer support team within 48 hours of delivery. Early reporting helps us review the issue and determine the appropriate resolution.
When submitting a damage-related request, please share clear photographs of the affected product, its outer packaging, and the shipping label for verification. If a shipment is confirmed as lost during transit, we will coordinate with the concerned courier partner to investigate the matter. Following verification, we will arrange a suitable replacement or refund in accordance with our applicable policies and product availability.
If you have questions, concerns, or require assistance regarding order processing, shipping locations, delivery updates, or damaged shipments, our customer support team is available to help. We encourage you to contact us with your order details so that we can understand your concern and provide the appropriate guidance.
For shipping and delivery-related enquiries, please reach out using the contact information below.
Email: sweatyactivewearpvtltd@gmail.com
Thank you for choosing Sport Seam for your sportswear and activewear needs. We appreciate your confidence in our products and services and remain committed to handling every order with care while providing a dependable delivery experience.