At Sport Seam, owned and managed by Sweaty Activewear Private Limited, we aim to make shopping for sportswear, activewear, and fitness accessories a positive and reliable experience. We believe every customer deserves clear communication, fair treatment, and timely assistance whenever an issue arises.
This Grievance Redressal Policy outlines how customers can report concerns about our products, orders, or services and explains the steps we follow to review and address complaints responsibly, in accordance with applicable laws and regulations.
A grievance is any complaint, concern, or dissatisfaction shared by a customer regarding sports apparel, accessories, or services purchased through Sport Seam.
Common concerns that may be raised include:
Complaints about the quality, fit, size, or condition of sportswear products.
Issues involving defective, damaged, or incorrect items.
Delayed, incomplete, or unsuccessful deliveries.
Payment failures, duplicate charges, or transaction-related concerns.
Requests or complaints concerning returns, refunds, and order cancellations.
Concerns about customer support or the shopping experience.
Questions about our website policies, services, or order procedures.
Customers who experience difficulties with their orders or our services can contact our support team through the communication options provided on our website. Sharing complete information will help us understand the issue and work towards an appropriate resolution.
Step 1: Visit Our Contact Section
Go to the Contact Us page on Sport Seam and use the available contact details or enquiry option to report your concern.
Step 2: Identify the Issue
Select or mention the category that best matches your complaint, such as product quality, sizing concerns, delivery, payment, or return-related matters. This helps our team direct your request to the appropriate department.
Step 3: Share the Required Information
Please provide the following details wherever applicable:
Order ID or reference number.
Name and details of the sportswear product purchased.
A clear explanation of the issue.
Relevant photographs, documents, or other supporting details, if required.
After receiving your complaint, our support team will examine the information provided and take the necessary steps to address your concern.
If your complaint remains unresolved or you are dissatisfied with the assistance provided by our customer support team, you may forward the matter to our appointed Grievance Officer for further review.
In accordance with applicable legal requirements, including the Information Technology Act, 2000, Sport Seam has designated a Grievance Officer to supervise complaint handling, review escalated concerns, and support the resolution process.
You can reach our Grievance Officer using the details below:
Email: sweatyactivewearpvtltd@gmail.com
Acknowledgement
We aim to confirm receipt of your complaint within 48 hours through your registered email address or another available communication channel. This acknowledgement will indicate that your concern has been received for review.
Reference Number
Where applicable, we may provide a unique grievance reference number to help you identify your complaint and follow its progress during the resolution process.
Resolution Timeline
Our customer support team will review the complaint and coordinate with the Grievance Officer whenever necessary. We generally aim to resolve grievances within 7 working days, subject to the nature of the issue and any timelines prescribed under applicable laws.
Status Updates
We will share relevant updates about your complaint through your registered email address or other available contact methods. If additional details are needed, our team may contact you to obtain the information required to proceed.
A complaint may be treated as resolved and closed under the following circumstances:
An appropriate resolution has been provided by our customer support team or Grievance Officer.
The final outcome has been communicated to the customer in accordance with our policies and applicable legal requirements.
No further response is received from the customer within a reasonable period after the proposed resolution has been shared, where permitted by applicable laws.
Contact Us
If you need assistance, wish to report an issue, or have questions about this policy, please reach out to our support team through the contact details below:
Email: sweatyactivewearpvtltd@gmail.com
We appreciate your feedback and remain committed to addressing customer concerns with care and accountability.
We may revise this Grievance Redressal Policy when necessary to reflect changes in our sportswear business, customer support procedures, or applicable legal requirements. Customers are encouraged to revisit this page periodically to stay informed about the latest version.
For additional information about shopping, personal data, and website usage, please review our Terms and Conditions and Privacy Policy.